FREQUENTLY ASKED QUESTIONS

Still have a question? Please use our CONTACT form to reach out.

HOW TO ORDER - Check Out or Email?

Our new online store is the ideal way to submit your order using the CHECK OUT function.  However, you are also welcome to contact us via email, Facebook, website contact form...we're pretty easy going!

ORDER SUBMITTED - NOW WHAT?

This is the communication you should expect by email:

  1. Order received

  2. Total Cost (including shipping) and Promise Date

  3. Payment Request (with sneak peek photo)

  4. Shipping/Pick-up Details

 

PAYMENT OPTIONS?

As a small business, Cozy Canuck keeps payment options simple:

  1. CASH at pickup

  2. Interac e-Transfer prior to shipment/pick-up

PRICING

PILLOW pricing is based on number of letters in a name:

$40 - up to 5 letters

$45 - 6 and 7 letters

$50 - 8 and 9 letters

10+ letters? Please email us for a quote at info@cozycanuck.ca or use our Contact form.

FACE MASK pricing is based on size:

$12 - Adult & Youth

$10 - Child

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SHIPPING

  • LOCAL PICK-UP is welcome if you live close to Fall River NS.

  • CANADA POST is used for all of our shipping.

  • CANADIAN RATES:

Pillows:  

$15+$3 for each additional pillow

 

Face masks:

$0 - if ordered with a pillow

$4 - up to 4 masks

$8 - 5 to 8 masks (more? ask for a quote)

  • INTERNATIONAL RATES:

Cozy Canuck only ships to the internationally to the Continental United States.  Please contact us for a shipping quote.

 

SIZING (FACE MASK)

We have 4 sizes for Face Masks:

  • Adult

    • average sized adult mask

    • if you have a more "petite" face, move to the Youth size

  • XL Adult

    • by special request only (email us) if you find the average adult mask too tight, we do have a larger option we'd be happy to make for you​

  • Youth

    • best for a tween/teen or adults with a smaller face

  • Child

    • age range is 2-10 years for this size